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  Public Ticket #2037594
after activation wordpress stops working
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  • jread57 started the conversation

    After I activated Woffice Wordpress stopped working completely I had to rename the Woffice directory to get anything to work.

    I do not know what to send you as a screen shot It comes back with a 404 error when the Woffice directory was enabled.

  • jread57 replied

    once i rename the folder I can get to the wp-admin but on the normal connection to the site I get the attached file

    This plug-in has issues from what I see.

    Attached files:  wordpress.png

  • jread57 replied

    here is another page to help 

    Attached files:  wordpress.png

  •  239
    Abhishek replied

    Hello,

    Please enable wp_debug and send me the error log,

    https://alkaweb.atlassian.net/wiki/spaces/WOF/pages/131304/Debugging

    keep me posted.

    Kind Regards,

    Abhishek 

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  • jread57 replied

    Sorry took me a while to figure this out ran a few of the failed functions 

    I have no idea what this says but here is the file 

    Attached files:  debug.log

  •  606
    François replied

    HI there, 

    Okay, they're only PHP warnings, including a permission error on your files: 

    failed to open stream: Permission denied in

    Can you make that the folder wp-content/themes/woffice exists and contains the theme files. 

    You might need some assistance at the server level if it's properly setup, from your host. 

    Also, please keep the WP_DEBUG mode on to catch any sort of PHP issue, but as far as your log tells, it's not the issue here.

    Kind Regards,

    François 

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  • jread57 replied

    A few things

    1 - this is a completly internal website not exposed to the public. (ubuntu 18.04 LAMP)

    2 - got the home screen to come up now by getting the woffice folder where it needed to be.

    3 I need help with the Fileaway product I went to features and select I get - 

    Not Found
    The requested URL /fileaway-file-manager/ was not found on this server.

    i looked at the settings and they are all set as show in the attached file

    the filezilla file shows the directory structure.

    Thank you for your help

    Attached files:  file away home.png
      filezilla.png

  •  606
    François replied

    Hello, 

    Awesomesmile.png 

    Can you send a screenshot of where you're getting that error so I can try to see where that's coming from? 

    Your settings and FileZilla structure look good.

    Woffice shouldn't have any impact this, but if you've just installed the plugin and made no change, it should work just fine. 

    Keep me posted

    Kind Regards,

    François 

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  • jread57 replied

    here is the screen shot.... filenotfound.png

    When I run from another computer I get the screen anothermachine.png. If I rename the woffice directory in the /html/wp-content/themes/ path I can connect but there is something definitely wrong....

    I tried to follow a how to install wordpress from this site

    https://www.hostinger.com/tutorials/how-to-install-wordpress-on-ubuntu-using-lamp-stack/

    and then the woffice install video from your site. I did this twice with a fresh Ubuntu 18.04 Lamp Install but both times I get the same problem,

    Thank you 

    Attached files:  filenotfound.png
      anotherMachine.png

  •  606
    François replied

    Hello,

    As far as I see it's a permalink issue: https://wordpress.org/support/article/using-permalinks/

    It all happens in your .htaccess file.

    You can deactivate Woffice until you clear that issue, all your pages should be working with the "Post name" permalink option, otherwise Woffice won't work, as it's a required feature for the login path /login/ and all BuddyPress pages. 

    Let me know if you need more details heresmile.png 

    Kind Regards,

    François 

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  • jread57 replied

    Francois,

    I really do not understand permalinks I would like to have more details.

  •  606
    François replied

    Hello there, 

    Permalinks are the way WordPress build links in your WordPress site, the theme has no impact on theme:

    https://wordpress.org/support/article/using-permalinks/

    https://yoast.com/what-is-a-permalink/

    This is just the links structuresmile.png The above articles should help you, they're official articles from the WordPress community. 

    Have a nice week. 

    Kind Regards,

    François 

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