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  Public Ticket #1934041
Demo installation error
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  • itahop started the conversation

    Hello,

    We've got some problems with installing demo content on woffice. When we do it, after 1-2 minutes "!" mark appears on screen. After that, when we try to refresh site there's an error about missing table. 

    When we look into servers logs, we found that there's no wp_options table. In MySQL there is "_fwbk_wp_options" table and many more "_fwbk_......" tables (there were non of them before installing demo). 

    Something goes wrong while making changes on database. Have You got any idea what goes wrong?

    Environment:

    - Windows Server 2008 Foundation

    - Xampp www server

    Attached files:  error_1.png
      error_2.png

  • itahop replied

    Additional attachment with tables list after error.

    Attached files:  error_3.png

  •  599
    Imran replied

    Hello,

    Thank you for getting in touch.

    When the automatic install fails the best option is to try a manual importer using the provide XML files, note you need to download the entire woffice package instead of just theme files from your Theme Forest download section, once you download the entire package you find all the provide XML files in the demo-xml folder. You find more details here: https://alkaweb.atlassian.net/wiki/spaces/WOF/pages/229559/Demo+installation. Please, let me know if you need any additional details, have a nice day.

    Best Regards,
    Imran.

    P.S.: Want feedback on your awesome Intranet? Get yourself a beta access on Feedier.com.

  • itahop replied

    Hello,

    Thanks for reply and advice. Unfortunately demo install from XML file didn't solve problem. It ends with some problems (listened below), but that's not a point. Demo site is not looking like demo version from Your site right now. There's a lot of lacks in graphic, menu motorics and many more. Any idea what else could I do with it?

    Failed to import multiverso-categories Assets
    Failed to import multiverso-categories Demo Files
    Failed to import multiverso-categories Graphics
    Failed to import multiverso-categories Lipsum project
    Failed to import multiverso-categories Project Example
    Failed to import event_type Test Category
    Failed to import “Morning meeting”: Invalid post type ajde_events
    Failed to import Media “meeting-iStock”
    Failed to import “Monthly BBQ”: Invalid post type ajde_events
    Failed to import Media “meat-barbeque-grill”
    Failed to import Media “logo-big”
    Failed to import “cxfd”: Invalid post type ajde_events
    Failed to import “This is a test event publication”: Invalid post type ajde_events
    Failed to import “CloudAPI Webcast”: Invalid post type ajde_events
    Failed to import “Installation site”: Invalid post type ajde_events
    Failed to import “Vertriebsmeeting”: Invalid post type ajde_events
    Failed to import “gfdgfd”: Invalid post type ajde_events
    Failed to import “oop”: Invalid post type ajde_events
    Failed to import “TEST Event 1212”: Invalid post type ajde_events
    Failed to import “teste”: Invalid post type ajde_events
    Failed to import “teste”: Invalid post type ajde_events
    Failed to import “Test”: Invalid post type ajde_events
    Failed to import “Stale”: Invalid post type ajde_events
    Failed to import “Jesuisletest”: Invalid post type ajde_events
    Failed to import “Test event”: Invalid post type ajde_events
    Failed to import Media “MAIN”
    Failed to import Media “32”
    Failed to import Media “192”
    Failed to import Media “144”
    Failed to import Media “114”
    Failed to import Media “144”
    Failed to import Media “1”
    Failed to import Media “17”
    Failed to import Media “DOUGH 3”
    Failed to import Media “conduta.fw”
    Failed to import Media “32”
    Failed to import Media “72”
    Failed to import Media “96”
    Failed to import Media “114”
    Failed to import Media “144”
    Failed to import Media “192”
    Failed to import Media “2-4db66842”
    Failed to import Media “cottagesummer”
    Failed to import Media “Lightbulb-new-thinking”

  •  606
    François replied

    Hello, 

    What database prefix did you set when installing WordPress in the first place? 

    You can try this very famous plugin: https://wordpress.org/plugins/wordpress-reset/ to re-start from scratch. Indeed, the one-click demo will be more handy on your sidesmile.png

    Also, if you enable the WP_DEBUG mode, you'll get the full error log and that'll let you know exactly what went wrong during the setup. Once we got that info we can let you know how to fix it.

    Have a nice day

    Kind Regards,

    François 

    Want feedback on your awesome site? Get yourself a beta access on our new product Feedier.com here: https://feedier.com/