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  Public Ticket #1890284
Profile layout missing Profile Information pane
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  • michelcote1 started the conversation

    Hello, I can't get my head around this one.  For some reason the Profile Layout does not display the left side where it displays 1- the avatar, 2- the Add friend, 3-Public Message, 4 - Private message and the information at the bottom.  Same goes for the horizontal layout where the Avatar and messages do not display.  We've just upgraded to 2.8.0.3 . We've tried to duplicate in a test environment with all the add-ons we have in prod but we can't duplicate the problem.  We've compared all the configurations and everything seems alike.  Is there a switch we are missing somewhere?  It seems to be something about the one third layout not displaying. 

  • michelcote1 replied

    I forgot some screen shots. 

    Attached files:  ProfileNormal.png
      ProfileError.png

  • michelcote1 replied

    This whole section is missing on our profile page:

    <div id="woffice-bp-sidebar" data-template="woffice">

    <div id="item-header" role="complementary" data-bp-item-id="1" data-bp-item-component="members" class="users-header single-headers">

    <div id="item-header-avatar">

    01cd1d13874d8eeb54dba0f34f4548d1?s=150&r=g&d=mm</a>
    </div>

    <!-- #item-header-avatar -->

    <div id="item-header-content">

    <h2 class="user-nicename">@admin</h2>

    <div class="item-meta"><span class="activity">active 9 seconds ago</span></div>

    <!-- #item-meta -->

    <div class="member-header-actions action"> </div></div><!-- #item-header-content --> </div>

    <!-- #item-header -->

    <nav class="main-navs no-ajax bp-navs single-screen-navs horizontal users-nav" id="object-nav" role="navigation" aria-label="Member menu"><ul><li id="activity-personal-li" class="bp-personal-tab current selected loading">

    Activity
    </a>
    </li><li id="xprofile-personal-li" class="bp-personal-tab">

    Profile
    </a>
    </li><li id="notifications-personal-li" class="bp-personal-tab">

    Notifications
    </a>
    </li><li id="messages-personal-li" class="bp-personal-tab">

    Messages
    </a>
    </li><li id="friends-personal-li" class="bp-personal-tab">

    Friends
    </a>
    </li><li id="groups-personal-li" class="bp-personal-tab">

    Groups
    <span class="count">1</span>
    </a>
    </li><li id="forums-personal-li" class="bp-personal-tab">

    Forums
    </a>
    </li><li id="settings-personal-li" class="bp-personal-tab">

    Settings
    </a>
    </li></ul></nav>

    </div>

  •  597
    Imran replied

    Hi Michel,

    Sorry to hear you're experiencing issues. 

    In order to check this for you, could you please share your WordPress logins with us? So that we can check and offer you with a detailed response.

    IMPORTANT:  Remember to send your credentials in a private reply. 

    Please also let us know the steps to reproduce the problem on your site at our end.

    Best Regards,
    Imran.

    P.S.: Want feedback on your awesome Intranet? Get yourself a beta access on Feedier.com.

  •   michelcote1 replied privately
  •  597
    Imran replied

    Hello,

    Thanks for your response! My IP address is 

    182.185.144.90

    which you can get whitelisted from your host and I need your WordPress login credentials (your host can provide you). Please also get France whitelisted in case if we escalate the ticket in future. 

    Best Regards,
    Imran.

    P.S.: Want feedback on your awesome Intranet? Get yourself a beta access on Feedier.com.

  •   michelcote1 replied privately
  •   michelcote1 replied privately
  •  574
    François replied

    Hello,

    Sorry for the delay here! 

    Was the HTML in the alert working before? 

    Also, can you make sure that if you go to Settings > BuddyPress > Template pack, it's set to Nouveau and not Legacy. That'd cause the error as seen on your screenshot. See: https://alkaweb.atlassian.net/wiki/spaces/WOF/pages/222429185/Update+to+2.8.0 

    Kind Regards,

    François 

    Want feedback on your awesome site? Get yourself a beta access on our new product Feedier.com here: https://feedier.com/