Public Ticket #1541595
Restore Backup Unysom DB Syntax Failed decode Line


  •  1
    LOClemons started the conversation

    Installed Woffice ALL in ONE with DEMO data, checked PERMLINK, added child, Unysom created backup.  Went back to restore file and returned error.

    Attempted to restore back up from Unysom

    04/15/2018 4:00 am
    Content Backup | 244.76 MB

    Message returned:

    Database restore: Failed to decode line 7828 from db file. Syntax error, malformed JSON

    I don't have database access, so it would be a ticket to host site.  if the file was to edited, to what? Is malformed JSON fatal to restoring database content?  

    File is too big, but I downloaded backup file.

  •  574
    François replied


    Is there a way you can send us that backup file please? 

    With a tool like: https://wetransfer.com/

    Kind Regards,


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  •  1
    LOClemons replied

    My IT expert made several corrections to resolve this issue.  Just resubmitted permalink Error 404 recurring problem, https://alkaweb.ticksy.com/ticket/1577121

    Thank You

  •  212
    Marcos replied


    Thank you for the details. Glad you've found a solution for your issues. Regarding 404 error we'll be following your ticket here: https://alkaweb.ticksy.com/ticket/1577121. Have a nice day.

    Kind Regards,


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