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  Public Ticket #1301784
Theme setting - logo and featured image
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Comments

  • Dinah_Imanari started the conversation

    I can't save changes to the logo and featured image. When I try to upload a different image (same size as default image) and click on "save changes", the error message "forbidden" appears on the screen. The same thing happens with the main logo.

    Attached files:  スクリーンショット 2017-09-13 22.33.14.png

  •  70
    Marcos replied

    Hello,

    Thank you for using our item. Please provide me with your WordPress Dashboard access and FTP details, a closer look is needed in order to determine the cause of this issue. Have a nice day.

    Remember to send your login credentials and FTP details with a private reply.

    Kind Regards,

    Marcos 

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  •   Dinah_Imanari replied privately
  •  70
    Marcos replied

    Hello,

    Thank you for the details. Regarding your issue from the console it is possibe to note the admin-ajax.php file which receives all the ajax requests made in theme including theme options is being blocked by your server. Could you please confirm with your host provider if there's some sort of block script or behavior for this file? Please keep me posted. Have a nice day.

    Kind Regards,

    Marcos 

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  •   Dinah_Imanari replied privately
  •  70
    Marcos replied

    Hello Dinah,

    Thank you for the details. But the file seems to be blocked by your server. It is not about to change PHP version or so, it is something you should contact your host provider and ask them regarding a block that's happening for the wp-admin/admin-ajax.php. Please, contact them and let us know. Have a nice day.

    Kind Regards,

    Marcos 

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  • Dinah_Imanari replied

    Hi Marcos,


    I contacted my provider and the problem has been solved.

    Thank you very much.

    Dinah

  •  70
    Marcos replied

    Hello,

    Glad it works now! Don't hesitate in asking if you need further assistance. Have a nice day.

    Kind Regards,

    Marcos 

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    Keen on Woffice ? Please take a few seconds to give us a 5-star review on ThemeForest.