Welcome to Alkaweb's support center
First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :
- Be polite and patient, we love what we do.
- In most cases, you will receive an answer within 24 hours, this can be extended to 48H during the weekends but we try to always be as responsive as possible.
- Provide access to your WordPress site & FTP in the ticket will speed up the process.
- Giving details, screenshots and any kind of access will speed up the process
- We do not provide free customizations within the support. However, when we can, we'll get you started and let you know where to look for but we cannot guarantee it, it depends on the case.
We offer support in English, Portuguese, Italian & French. However, please note that writing in a language different from english might slow down the process