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Welcome to Alkaweb's support center


First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :

  1. If it's an issue in your website, please send us a Wordpress login (username/password/url)
  2. Upload screenshots of the issue, it helps us a lot to figure it out the issue

We have about 30 new tickets everyday, we are based in 3 different locations so we try to support 24/24h, yet you may have to wait 10 hours to get an answer (rarely more than one day but sometimes it happens). We try to reply within 6-8 hours. We offer support in English, Brazilian, Italian & French.

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  Featured Articles

Woffice - Compatible plugins

Here is a list of plugins(from Wordpress site) compatible and tested with Woffice. Of course it's compatible with many others, these ones have been tested and match ...

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How to update Woffice

It's highly recommended to update the theme (you'll have more features and it's FREE ;))Auto-Update :Since "August 20th, 2015 - Version 1.2.9", you can use the Auto ...

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How to update bundled plugins

Woffice comes with premium plugins bundled. Which means that we've bought the licenses for all our customers (there in only one license per plugin and it's ours, ...

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Facebook Login

Here, we'll see how to add Facebook Register/Login to Woffice (with Google you can only login, whereas here you can also register). 1. Be sure to have activated the ...

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One Click Install Woffice

We'll see how to install the Demo content with Woffice 1.6.0 +So we assume here that you just installed Woffice theme in your Wordpress site AND you've installed ...

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How to improve the speed of your app

We'll see here different ways to fix a speed issue or to improve it anyway with Woffice. PHP version Wordpress advice you to run on php 5.6, please make ...

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  Public Ticket Activity

Therese Front End post Create - Add tags   Updated 11 hours ago   6   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Therese, The form of post creation is handled by the function woffice_frontend_render() placed in the file inc/frontend.php, in the function you can see many IF statements that add or ... Mike Unable to submit ticket   Updated 13 hours ago   10 Sale Question Most recent comment from Antonio Mangiacapra: You are welcome Mike :) Paul How to replace excerpt with wysiwyg content area in single Directory pages   Updated 13 hours ago   6   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: You are welcome Paul :) Anton Buddypress Component Stats Plugin Conflict   Updated 19 hours ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , i think in this case you have to remove plugins's css , since that may have some classes which is same foe theme options too . thanks for letting us know but i don't think we can ... Andrew Miles How to use the noticeboard widget   Updated 19 hours ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , there is sitewide notices widget at WP-admin-panel > appearance > widgets . to add notice , go to your profile > message > and you should see compose : http://take.ms/Y8kNN in ... Garnet Problem creating groups with forums in woffice themed wordpress site   Updated 20 hours ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , sorry , i have tried finding error but i have never used this function so i do not have any idea . may be other option can be use wp_insert_post to add forum post since it's just ... Andrew Miles Permission levels for being able to add to the Wiki from the front end   Updated 20 hours ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: great , i am glad that you solved it :) Cheers ! Deidre Buck Project links to 404 Error page   Updated 21 hours ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Deidre Buck: Francois, I tried to change permalinks that did not repair the issue, and i turned off all plugins the error persisted...and I've already removed wOffice so no need to worry your pretty ... Nick Remove field from Woffice registration page   Updated 1 day ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Nick, I am sorry, maybe there is some way if is cahnged a lot of code, I sould invastigate on it, but as far I know, there is no way to do this changing few line. Anton Forum Styling Issue   Updated 1 day ago   5   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Good work Anton ;) Gwen Support Ticket   Updated 2 days ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Gwen: Merci Beaucoup!!! Mathias Translation of Members page   Updated 2 days ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from 2F WEBD: Hi Mathias,  Glad you like Woffice ! :) Have you tried to make any other different change in the PO files for Buddypress ? Just to make sure it's not overwritten by something else or not ... Peter Front-end creation of blog posts   Updated 2 days ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , it's working fine :) i was not able to find your blog page so i created new : http://testing.fei.dk/?page_id=1003 also please note that this is not available in archive page , ... Tim Lemons Adding visual composer short codes to dashboard widgets   Updated 2 days ago   5   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: HI Tim, First thing you have to remove the shortcode about vc_rows and vc_columns, they are useless there. Then I suggest you to check out your js console, for sure you will find an error. ... Caio Icon   Updated 2 days ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Caio, At moment Woffice doesn't allow to import fonts, so the only way you have is tu import your fonts via css or using a plugin like this, then place them in front end using CSS.
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