Welcome to Alkaweb's support center
First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :
- If it's an issue in your website, please send us a Wordpress login (username/password/url)
- Upload screenshots of the issue, it helps us a lot to figure it out the issue
We have about 30 new tickets everyday, we are based in 3 different locations so we try to support 24/24h, yet you may have to wait 10 hours to get an answer (rarely more than one day but sometimes it happens). We try to reply within 6-8 hours. We offer support in English, Brazilian, Italian & French.