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Welcome to Alkaweb's support center


First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :

  1. If it's an issue in your website, please send us a Wordpress login (username/password/url)
  2. Upload screenshots of the issue, it helps us a lot to figure it out the issue

We have about 30 new tickets everyday, we are based in 3 different locations so we try to support 24/24h, yet you may have to wait 10 hours to get an answer (rarely more than one day but sometimes it happens). We try to reply within 6-8 hours. We offer support in English, Brazilian, Italian & French.

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  Featured Articles

Woffice - Compatible plugins

Here is a list of plugins(from Wordpress site) compatible and tested with Woffice. Of course it's compatible with many others, these ones have been tested and match ...

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How to update Woffice

It's highly recommended to update the theme (you'll have more features and it's FREE ;))Auto-Update :Since "August 20th, 2015 - Version 1.2.9", you can use the Auto ...

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How to update bundled plugins

Woffice comes with premium plugins bundled. Which means that we've bought the licenses for all our customers (there in only one license per plugin and it's ours, ...

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Facebook Login

Here, we'll see how to add Facebook Register/Login to Woffice (with Google you can only login, whereas here you can also register). 1. Be sure to have activated the ...

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One Click Install Woffice

We'll see how to install the Demo content with Woffice 1.6.0 +So we assume here that you just installed Woffice theme in your Wordpress site AND you've installed ...

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How to improve the speed of your app

We'll see here different ways to fix a speed issue or to improve it anyway with Woffice. PHP version Wordpress advice you to run on php 5.6, please make sure ...

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  Public Ticket Activity

Kevin Office Work Anniversaries   Updated 1 hour ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: You are welcome Kevin :) Steve BadgeOS   Updated 8 hours ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Steve: I get a white screen on the back end - there is no error message displayed at on the page. There used to be an error message at the top of the white screen. attached are error and log files Nechama Woffice Directory   Updated 9 hours ago   9   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Nechama: http://merkazaluma.com/item/%d7%a9%d7%9d-%d7%94%d7%9e%d7%93%d7%a8%d7%99%d7%9a/ Ivan Serra Font size and tag list on posts   Updated 10 hours ago   6   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Ivan Serra: Antonio go head sorry it is not https but http how can add slider on the categories/articles page? Where can I find the recent post and twitter feed layout in the blog demo ... Jag Google Maps Javascript Error   Updated 10 hours ago   8   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Jag, So the form maker just created a part of the issue, because it calls a google map api and it was doubled. But the bug still continue, I can't understand wy there is a different ... Clint Irvine EventON   Updated 10 hours ago   12   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , that is old link , new updater is here : https://woffice.io/updater/ :) Cheers ! Bert B Alphabetical Memebers   Updated 23 hours ago   8   Woffice - Intranet/Extranet WordPress Theme Most recent comment from 2F WEBD: Done ;) Paul Change color of box title lines   Updated 23 hours ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from 2F WEBD: Good job ;) Thanks for getting back with the fix, that could help out other users.  Matthew maps error OVER_QUERY_LIMIT   Updated 1 day ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Matthew, Google provide just 2500 queries per day with a free account and Geocoding APi, if you have few hundred users you can reach it easil I think. You can find more informations ... Peter Wu revolution_slider   Updated 1 day ago   5   Woffice - Intranet/Extranet WordPress Theme Most recent comment from 2F WEBD: Hi there,  Here you go :  #content-container #content{ width: 100%; top: 0; } Once saved in your Theme Settings > Custom CSS that should do the trick ;) I'm adding the link now ;) Anton Menu Display Issue   Updated 1 day ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , i think now there is no submenu in your menu at last now , but anyway please add following code at WP-admin-panel > appearance > theme settings custom css area :  @media screen ... Jeffrey Social Media Icons   Updated 2 days ago   5   Woffice - Intranet/Extranet WordPress Theme Most recent comment from 2F WEBD: Hi Jeff,  Great idea ! Please find attached to this message the newest version of Woffice and the tutorial about your change is here : https://alkaweb.ticksy.com/article/8021/ Please let me ... Jonathan Error in admin page   Updated 3 days ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Jonathan, May you try to enable WP_DEBUG and check again if in the page there is some errors displayed? Keep me update :) Matthew login form labels   Updated 3 days ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Matthew, Sorry for late. We are happy you have already solved it, if you need more help let us know ;) Matthew Derrick shortcode not rendering when using visual composer   Updated 4 days ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Matthew Derrick: okay, i'll bring it up to the support teams of the respective plugins. thank you for the response!
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