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Welcome to Alkaweb's support center


First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :

  1. If it's an issue in your website, please send us a Wordpress login (username/password/url)
  2. Upload screenshots of the issue, it helps us a lot to figure it out the issue

We have about 30 new tickets everyday, we are based in 3 different locations so we try to support 24/24h, yet you may have to wait 10 hours to get an answer (rarely more than one day but sometimes it happens). We try to reply within 6-8 hours. We offer support in English, Brazilian, Italian & French.

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  Featured Articles

Woffice - Compatible plugins

Here is a list of plugins(from Wordpress site) compatible and tested with Woffice. Of course it's compatible with many others, these ones have been tested and match ...

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How to update Woffice

It's highly recommended to update the theme (you'll have more features and it's FREE ;))Auto-Update :Since "August 20th, 2015 - Version 1.2.9", you can use the Auto ...

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How to update bundled plugins

Woffice comes with premium plugins bundled. Which means that we've bought the licenses for all our customers (there in only one license per plugin and it's ours, ...

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Facebook Login

Here, we'll see how to add Facebook Register/Login to Woffice (with Google you can only login, whereas here you can also register). 1. Be sure to have activated the ...

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One Click Install Woffice

We'll see how to install the Demo content with Woffice 1.6.0 +So we assume here that you just installed Woffice theme in your Wordpress site AND you've installed ...

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How to improve the speed of your app

We'll see here different ways to fix a speed issue or to improve it anyway with Woffice. PHP version Wordpress advice you to run on php 5.6, please make ...

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  Public Ticket Activity

Paul Duplicate directory   Updated 1 hour ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Paul: Hi, I mean create another custom post type with the same functionality and design of the directory post type, but with a different name. I do have coding knowledge and just wanted to see how ... Chloe Extreme slow down   Updated 3 hours ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: @renee , Hi There , sorry but there is no reply from user and also i think we talked about this on your ticket about this issue . i think i already sent you link for speed improvement ... Anton Multiple Blog Page   Updated 3 hours ago   8   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: you are welcome , i am glad that it helped you :) Cheers ! Thomas eventon-Update fails   Updated 4 hours ago   5   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Thomas: Now i understand it. You are right! Normaly we don't see the update-hint. Only if we force Wordpress to look around we will see it. But now i think that: 1. You have to integrat the actual ... Billy Soomro Fullscreen images on pages   Updated 7 hours ago   5   Starry - Creative & Easy Wordpress theme Most recent comment from Billy Soomro: Hi, I think we'll need to do a bit more to get it the way my boss needs it to be. Is there a way display some custom phrases on the full-screen images on different pages without changing any ... Jos iPhone Safari Web App opens links in new window   Updated 7 hours ago   13   Woffice - Intranet/Extranet WordPress Theme Most recent comment from AlexZ: Great, 2F! Thanks! It's working. Russ Peters Mega Menu issue   Updated 21 hours ago   24   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Russ Peters: Mega Menu is still not working for me.  All the same issues described in this ticket are still there.  Were there any fixes in the last upgrade that addressed this?  Or are we still ... Asher Making whole shop public, not just products   Updated 22 hours ago   9   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Asher, I am happy that it's solved at the end, if you still need help let me know ;) Asher Little bug in progress bar   Updated 23 hours ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Thank you very very much :) Antonio Pavone WIKI Order by   Updated 1 day ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: you are welcome , i am glad that it helped you :) Cheers ! Andrew To Dos and comments   Updated 1 day ago   2   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Andrew, Unfortunately that's not possible by front end at moment, it's only possible by backend. If you have more questions let me know :) Corey Comment Glitch   Updated 2 days ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Danish Patel: Hi There , it should be not issue from theme update since other user not reported such issue , have you tried asking plugin developer about this , honestly i have no idea about why this is ... Asher Move breadcrumbs into content block   Updated 3 days ago   6   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: You are welcome Asher :) Régis problem of connection   Updated 3 days ago   4   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Régis, The problem is a conflict with the plugin All in one intranet, I don't know if the cause are some configuration or the whole plugin, anyway I renamed it via FTP and the site ... Mathias Translation of Members page   Updated 5 days ago   3   Woffice - Intranet/Extranet WordPress Theme Most recent comment from Antonio Mangiacapra: Hi Mathias, Actually this is the method suggested by Buddypress support, so we have not other suggestions, if you are sure you did all well, then you should try to open a ticket on their ...
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