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Welcome to Alkaweb's support center


First thank you very much for your purchase or your interest in our product. Please before opening a ticket take a look in the the theme's documentation and articles below. For a quick and smooth support :

  1. If it's an issue in your website, please send us a Wordpress login (username/password/url)
  2. Upload screenshots of the issue, it helps us a lot to figure it out the issue

We have about 30 new tickets everyday, we are based in 3 different locations so we try to support 24/24h, yet you may have to wait 10 hours to get an answer (rarely more than one day but sometimes it happens). We try to reply within 6-8 hours. We offer support in English, Brazilian, Italian & French.

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Public Tickets

Mohammed Project for group only   Woffice - Intranet/Extranet WordPress Theme   Updated 12 hours ago   1 Most recent comment from Mohammed:Hello, - is there a way that the user create a project for his group members only without selecting the members one by one ?  we have managers and around 250 employees so the manager wont search on ... Mohammed Error after creating Project   Woffice - Intranet/Extranet WordPress Theme   Updated 12 hours ago   1 Most recent comment from Mohammed:Hello, i got this error after creting the project.  the project is created but i got this error and i have to refresh . Fatal error: Call to undefined function bp_activity_add() in /home/mohamm55/pu ... Paul Remove author, comments, and category from Blog pages   Woffice - Intranet/Extranet WordPress Theme   Updated 12 hours ago   5 Most recent comment from Paul:PERFECT! Thanks Antonio! Michael Stölting Sidebar   Woffice - Intranet/Extranet WordPress Theme   Updated 13 hours ago   1 Most recent comment from Michael Stölting:Hi there, for my website I want to use the vertical sidebar and I want to remove the header bar. But I want the logo, login and search button in my sidebar.  What do I have to do to make this happen ... Matt Antonio Odd behavior in mobile landscape view   Woffice - Intranet/Extranet WordPress Theme   Updated 13 hours ago   1 Most recent comment from Matt Antonio:I've come across an issue when viewing Woffice on an iPhone 6S Plus in landscape view. This issue only happens on a single member page and only on one particular member's page (which happens to be min ...